During the lean coffee session last week at the European Testing conference, we were talking about the most important impediment for testers to get their work done. Most of which was the most important soft skill to have. The group agreed that the most basic of soft skills was communication. But we found it hard to really grasp what this actually means. What is communication and why is it so difficult for us? There is a lot of research out there about how communication works and how we can make it work for us. Yet so few people really master this skill.